How to create and manage Customers in Plesk

Parallels Plesk Panel 10 reseller series

How to create and manage Customers in Plesk

1) Begin by clicking Customers.

2) First, let’s add a new customer. Select Add New Customer.

3) Specify the customer’s contact and billing information.

4) Enter the credentials that the customer will use to access the Control Panel.

5) All Customers added to Plesk must have at least one hosting Subscription. Fill out this form with the relevant information for this customer’s subscription.

6) Enter the primary domain linked with this subscription.

7) Optionally, assign this subscription a Dedicated IP address.

8) Enter the login information for the subscription’s system user. This will be what the customer uses to access this subscription via FTP.

9) Choose a service plan with which the subscription should be associated. If you select “None”, you will be given the opportunity to create a completely custom set of resources and services instead.

10) Select add-on plans if you wish to add any.

11) Click OK.

12) The Customer was created successfully. Click any customer’s name to edit their account information.

13) From here, we can visit the customer’s control panel, edit or change contact and login info, and suspend or remove the account.

Use these options to add or edit this customer’s subscriptions and to suspend or activate one. Many of the features on this page will be covered in later tutorials.

This is the end of the tutorial. You now know how to manage Customers in Plesk.

How to create and manage Subscriptions in Plesk

Parallels Plesk Panel 10 reseller series

How to create and manage Subscriptions in Plesk

Any person who has a user account created in the Administrative Panel can be subscribed to a service plan, be it your customers, or you as a reseller. Every user can be subscribed to several service plans at once, meaning that they will have several subscriptions, some of which may be custom, and some may be associated with different add-on and service plans.

1) To create a new subscription for a customer already in your database, click Customers.

2) Click the customer’s name.

3) Click Add New Subscription.

4) Enter the primary domain linked with this subscription.

5) Optionally, assign this subscription a Dedicated IP address.

6) Enter the login information for the subscription’s system user. This will be what the customer uses to access this subscription via FTP.

7) Choose a service plan with which the subscription should be associated.

If you select “None”, you will be given the opportunity to create a completely custom set of resources and services instead.

8) Select add-on plans if you wish to add any.

9) Click OK.

The customer’s new Subscription was successfully created.

10) Go to Subscriptions for a complete list of all subscriptions. You can manage all of your subscriptions and their subscribers here. We’ll cover many of these options in later tutorials. To create a new subscription for yourself, click Add New Subscription.

11) Fill out the information as we did a moment ago.

12) Click OK.

13) Your subscription was created and you’ve been taken back to the Subscriptions page. Click any subscription to manage its options.

Use Change Plan and Change Hosting Settings to change the options we set when first creating this subscription.

This tab shows a summary of resource usage relative to what was provided with the subscription.

14) Click Permissions. This shows a list of the services and privileges provided with the subscription.

This completes the demonstration. Now you know how to create and manage subscriptions in Plesk — for yourself and for your customers.

How to create and manage Service Plans in Plesk

Parallels Plesk Panel 10 reseller series

How to create and manage Service Plans in Plesk

A Service Plan is a set of services and resources offered to hosting customers. Typically, the resources include disk space on the server and bandwidth for hosting websites, and the services include web hosting, mail hosting, etc.

1) Let’s see how to add a new plan. Go to Service Plans.

2) Add a new plan by clicking the Add New Plan icon.

3) Enter a name for the new service plan.

4) The Overuse Policy defines what happens if the subscription’s usage of disk space and traffic reaches the specified limits. Disallowing overuse will block overuse of resources.

5) If a subscription goes over its allowed limit, it will only be suspended if you check this box.

You can also choose to allow overuse. If you do this, you have the option of sending an e-mail whenever a limit is reached, according to the server’s notification settings.

6) Define the disk space and monthly traffic limit provided with the plan.

7) Choose Unlimited for any option you want to have no limit.

This is where we can set mail related settings like the number of mailboxes and their maximum allowed size. Below those are miscellaneous options that control the maximum number of additonal FTP accounts, total number of databases, and the length of a term for the subscription.

8) Let’s set the Permissions next. Permissions define what privileges and services are provided with the subscription.

9) Choose which privileges you want to allow.

At the bottom, you can choose to allow management of the spam filter, antivirus, statistics, log rotation and more.

10) Go to Hosting Parameters. Leave the first box checked if you want to provide hosting with the plan.

11) Setting the hard disk quota will send an “out of disk space” error to the user upon reaching the maximum.

12) Choose any scripting languages you want to allow. PHP is recommended at the very least as it is commonly used for many sites, especially in web applications such as Joomla.

13) Click Mail.

14) These parameters define the mail service provided with the plan. Set the webmail program here.

15) Check this box to turn on the mailing list service.

16) Set the policy for mail received for non-existent users.

17) Specify how the DNS service running on the server will serve DNS zones for websites hosted on the plan.

18) Go to Performance. The first option defines the maximum speed that a domain can share between all its connections. The second defines the maximum number of simultaneous connections to the web server.

19) Manage Logs & Statistics settings on the last tab. Set the traffic statistics and log rotation settings.

20) Click OK to create the new plan.

That’s it! The new service plan has been created.

21) To change any of the plan options you’ve just seen, click a plan’s name. To view a list of all Subscripions using certain plans, use these links. To remove one or more plans, click the checkboxes next to the plans and then click the Remove link here.

This is the end of the tutorial. You now know how to create and manage Service Plans in Plesk.

How to create and manage Add-ons in Plesk

Parallels Plesk Panel 10 reseller series

How to create and manage Add-ons in Plesk

Add-ons let you broaden the amount of resources and/or services provided to a customer with a particular service plan.

1) To create a new Add-on Plan, go to Service Plans.

2) Then click Add New Add-on.

3) Enter the add-on name.

Setting up a new add-on is similar to creating a new plan. This plus sign means that anything typed in these boxes will be added to whatever resources the user already has.

4) Choose Unlimited for any option you want to have no limit.

5) Enter any additional mailbox settings here.

6) Go to Permissions.

Any services and privileges you select here will be added on to subscriptions with this add-on plan. Anything left unchecked will not affect or modify the settings associated with the original plan.

7) Click Hosting Parameters.

8) Specify the parameters that should be provided with this add-on.

9) Click Performance.

10) Optionally enter values here to offer additional bandwidth usage and simultaneous connections.

11) Click OK.

That’s it! The new add-on has been created and can now be included with subscriptions for your users.

How to activate or suspend a Customer or Subscription in Plesk

Parallels Plesk Panel 10 reseller series

How to activate or suspend a Customer or Subscription in Plesk

When you suspend a customer account, access to the Panel is blocked for suspended customers and Control Panel users that they created. The customer’s subscriptions are suspended, too, meaning that their websites, FTP and mail services will no longer be accessible to the internet users.

1) To suspend a customer, click Customers.

2) Now choose the customer.

3) And click Suspend.

4) To re-activate a suspended account, click Activate.

5) Return to Customers.

6) To suspend multiple customers, select each one here.

7) Go to More Actions.

8) Choose the appropriate action here, either activate or suspend.

To suspend only a single subscription instead of all subscriptions under one customer, follow these steps.

9) Click Subscriptions.

10) Select the subscription here, then click Suspend.

You can suspend multiple subscriptions in this way as well.

11) To re-activate, select the subscription, and click Activate.

That’s it! Now you know how to activate and suspend customers and subscriptions in Plesk.