How to remove a Customer or Subscription in Plesk

Parallels Plesk Panel 10 reseller series

How to remove a Customer or Subscription in Plesk

Let’s see how to remove a customer in Plesk.

1) Click Customers.

2) Select the customer.

3) Then click Remove, and click Yes to confirm.

Removing a subscription is done basically the same way.

4) Click Subscriptions.

5) Check the box next to the subscription.

6) And click Remove.

That’s it! Now you know how to remove customers and subscriptions in Plesk.

Getting Started with Parallels Plesk Panel 10

Parallels Plesk Panel 10 reseller series

Getting Started with Parallels Plesk Panel 10

Welcome to Parallels Plesk Panel 10. This version of Plesk provides you and your customers with a streamlined user interface, many improvements, and many powerful new features.

One thing you’ll quickly realize is that all hosting-related functionality has been removed from your control panel. Plesk 10 is split up into two separate panels: the Server Administration Panel, which is devoted to administrator and reseller server and account operations, and the Control Panel, which focuses on hosting management.

1) Whenever you want to do something with a customer’s account beyond what’s in the Administration Panel, you will need to access the customer’s Control Panel. Let’s take a look around the Administration Panel. This is the home screen, which gives you an overview of your account. View your current service plan, disk space usage and traffic consumption.

2) Here you’re given links to access most of the important areas of the panel. And then of course everything you could need is available in the menu. Let’s check out the Hosting Services section, starting with Customers.

This is where you manage customer accounts: create new accounts along with service subscriptions, manage existing customers, and remove accounts.

One of the most important changes in Plesk 10 is that hosting services have been restructured. Instead of clients, you now have Customers. Customer accounts never expire and don’t actually provide any hosting services by themselves. When a Customer signs up for a hosting plan, a new Subscription is added to his/her account. Subscriptions are what actually provide hosting services to your customers.

3) To manage Subscriptions, click this link. Here you’ll find a list of all the subscriptions under your reseller account: your customers’ subscriptions as well as your own.

Another change in Plesk 10 is that hosting templates have been replaced with Service Plans. Whenever you create a new subscription, you’re given the choice between creating the subscription manually (using no plan) or assigning it a plan.

Service Plans can be managed here.

If a subscription uses a certain plan, any future changes to that plan will automatically be applied to the subscription. This is known as synchronization. If you ever make customizations to a subscription, it will be locked from synchronization and no plan changes will affect the subscription unless it is unlocked.

Similar to Service Plans, Add-on Plans can also be assigned to subscriptions, giving them additional features above and beyond what already comes with a subscription’s Service Plan.

4) Now we’ll take a look at the Domains page. This page gives you a list of all the domains in the system, their setup dates, associated subscriptions & subscribers, and a link to their corresponding Control Panels.

You can’t actually do anything with the domains directly from this page; if, for example, you wanted to delete a domain from someone’s subscription, you’d need to access their Control Panel first.

5) The final item in this section of the menu is Tools & Utilities. This is where you configure and manage system services, view resource usage statistics, set up backups, customize your panel branding, etc.

6) Let’s return to the Home page.

As a reseller, you can create subscriptions for your own account. Just like with Customer accounts, you’ll manage them from the Control Panel.

7) Click the link at the bottom to open your Control Panel in a new window.

As you can see, the Plesk 10 Control Panel for end-users has a much simpler design than in Plesk 9, but it’s still just as powerful.

For assistance using the Control Panel, you may want to watch the tutorials in the end-user series.

Now that you’ve seen all the main areas of Plesk, be sure to check out the tutorials that follow if you ever need help performing more-specific tasks in Plesk.

How to manage the Virtual Host Template in Plesk

Parallels Plesk Panel 10 reseller series

How to manage the Virtual Host Template in Plesk

The Virtual Host Template allows you to configure the Panel to automatically include specific files and directories into webspaces created for newly hosted websites.

1) Begin by creating these four required directories on your local computer. Scripts should go into the cgi-bin folder, custom error messages in error_docs, and web pages in httpdocs.

2) Once you have set up your file and directory structure, pack them into an archive file in the format of tgz, tar, tar.gz, or zip. Make sure the directories are in the root of the archive, not in a subdirectory.

3) Now, from your Plesk control panel, go to Tools & Utilities.

4) Click Virtual Host Template.

5) Click Choose File to browse for your archive file.

6) Click Send File.

Here is our new template. If you don’t see your file structure here or encounter errors, be sure your directories are in the root folder, as some archive programs may put them in a subdirectory.

7) Click Default to use the original template.

That’s it! Now you know how to manage the virtual host template.

How to use the Backup Manager in Plesk

Parallels Plesk Panel 10 reseller series

How to use the Backup Manager in Plesk

Backups are an essential part of hosting websites. It is important to create backups on a regular basis to prevent data loss in the event of a server crash. Performing a Reseller account backup in Plesk will back up all your customers and subscriptions and all related information and, depending on your backup settings, their files.

1) Let’s see how to perform a backup. Go to Tools & Utilities.

2) Click Backup Manager.

3) Click Back Up.

4) You cannot specify the file name for the backup, but you can add a prefix to help you find it later.

5) Optionally add descriptive text about this backup in the comments section, and specify the volume size to create a multivolume backup.

By default, backups will be stored on the same server as your account. You could also perform a remote backup by choosing Personal FTP repository. You’ll need to set one up first in order for this option to become available; we’ll show you how to do that in a moment.

6) Enter an e-mail address here to which a notification will be sent upon task completion.

7) Choose whether to back up just the configuration or both configuration and content.

8) Click Back Up.

Depending on the amount of data you have, this can take some time. While we wait, let’s see how to create scheduled backups.

9) Go to Scheduled Backup Settings.

10) Check this box to activate this task.

11) Choose how often this task should be performed: daily, weekly or monthly.

12) Set the time and day of the week when this task should begin.

So, according to these settings, a backup will automatically be made every week starting at 10:25 PM on Mondays.

13) Optionally add a prefix to the backup name.

14) Click OK.

The manual backup we made in the first part of this tutorial has finally finished and is shown here.

Now let’s see how to set up a Personal FTP Repository so we can perform remote backups via FTP.

15) Click the Personal FTP Repository tab, then click this link.

16) Enter the server’s IP address or hostname.

17) Then type the username and password.

18) Click OK.

Now that we know how to create backups, let’s learn how to restore them.

19) Choose the backup file that should be restored.

20) Select the type of data to restore.

21) Optionally enter an e-mail where a notification will be sent upon task completion.

22) Click Restore.

23) If there are any conflicts, they will show up here. Click Next.

24) Choose what to do with the conflicts: use configuration and data from the backup file, use the configuration from the current system and restore only the data from the backup, or do not restore any objects that have conflicts.

25) Click Next.

That’s it! The backup has been restored.

We have seen how to make and schedule backups for our account, customer accounts, and websites and how to restore them. Let’s quickly take a look at how to back up a single subscription.

26) Go to Subscriptions.

27) Click Control Panel next to the subscription name.

28) Go to Account.

29) Choose the subscription you want to back up.

30) Click Back Up Websites.

31) This looks basically the same as the account-wide Backup Manager, but the tools available to us here are specific to the subscription we selected. This means the Scheduled Backup Settings and Personal FTP Repository Settings we just entered are separate and will not show up here. Click Back Up.

32) Fill out all the options as we did previously. You’ll notice there are only two changes. First, it says Domain Backup in the comments instead of reseller account backup.

33) And second, you choose whether to back up just the domain configuration, or both configuration and content. Selecting the second option gives you the choice of including mail in the backup or excluding it.

This is the end of the tutorial. You now know all about the Backup Manager in Plesk.

How to customize your Panel Branding in Plesk

Parallels Plesk Panel 10 reseller series

How to customize your Panel Branding in Plesk

Plesk allows you to customize the Panel Branding, including the title bar text and the logo you and your clients see.

1) To do this, go to Tools & Utilities.

2) Click Control Panel Branding.

3) In order to set custom title bar text, you must first uncheck Use Default.

4) Type your text here.

5) Browse for an image to use for the logo.

6) If you ever want to revert to the default logo, return here and click Default Logo. Click OK.

That’s it! Now you know how to customize your panel branding in Plesk.