How to create and manage Service Plans in Plesk

Parallels Plesk Panel 10 reseller series

How to create and manage Service Plans in Plesk

A Service Plan is a set of services and resources offered to hosting customers. Typically, the resources include disk space on the server and bandwidth for hosting websites, and the services include web hosting, mail hosting, etc.

1) Let’s see how to add a new plan. Go to Service Plans.

2) Add a new plan by clicking the Add New Plan icon.

3) Enter a name for the new service plan.

4) The Overuse Policy defines what happens if the subscription’s usage of disk space and traffic reaches the specified limits. Disallowing overuse will block overuse of resources.

5) If a subscription goes over its allowed limit, it will only be suspended if you check this box.

You can also choose to allow overuse. If you do this, you have the option of sending an e-mail whenever a limit is reached, according to the server’s notification settings.

6) Define the disk space and monthly traffic limit provided with the plan.

7) Choose Unlimited for any option you want to have no limit.

This is where we can set mail related settings like the number of mailboxes and their maximum allowed size. Below those are miscellaneous options that control the maximum number of additonal FTP accounts, total number of databases, and the length of a term for the subscription.

8) Let’s set the Permissions next. Permissions define what privileges and services are provided with the subscription.

9) Choose which privileges you want to allow.

At the bottom, you can choose to allow management of the spam filter, antivirus, statistics, log rotation and more.

10) Go to Hosting Parameters. Leave the first box checked if you want to provide hosting with the plan.

11) Setting the hard disk quota will send an “out of disk space” error to the user upon reaching the maximum.

12) Choose any scripting languages you want to allow. PHP is recommended at the very least as it is commonly used for many sites, especially in web applications such as Joomla.

13) Click Mail.

14) These parameters define the mail service provided with the plan. Set the webmail program here.

15) Check this box to turn on the mailing list service.

16) Set the policy for mail received for non-existent users.

17) Specify how the DNS service running on the server will serve DNS zones for websites hosted on the plan.

18) Go to Performance. The first option defines the maximum speed that a domain can share between all its connections. The second defines the maximum number of simultaneous connections to the web server.

19) Manage Logs & Statistics settings on the last tab. Set the traffic statistics and log rotation settings.

20) Click OK to create the new plan.

That’s it! The new service plan has been created.

21) To change any of the plan options you’ve just seen, click a plan’s name. To view a list of all Subscripions using certain plans, use these links. To remove one or more plans, click the checkboxes next to the plans and then click the Remove link here.

This is the end of the tutorial. You now know how to create and manage Service Plans in Plesk.

How to create and manage Add-ons in Plesk

Parallels Plesk Panel 10 reseller series

How to create and manage Add-ons in Plesk

Add-ons let you broaden the amount of resources and/or services provided to a customer with a particular service plan.

1) To create a new Add-on Plan, go to Service Plans.

2) Then click Add New Add-on.

3) Enter the add-on name.

Setting up a new add-on is similar to creating a new plan. This plus sign means that anything typed in these boxes will be added to whatever resources the user already has.

4) Choose Unlimited for any option you want to have no limit.

5) Enter any additional mailbox settings here.

6) Go to Permissions.

Any services and privileges you select here will be added on to subscriptions with this add-on plan. Anything left unchecked will not affect or modify the settings associated with the original plan.

7) Click Hosting Parameters.

8) Specify the parameters that should be provided with this add-on.

9) Click Performance.

10) Optionally enter values here to offer additional bandwidth usage and simultaneous connections.

11) Click OK.

That’s it! The new add-on has been created and can now be included with subscriptions for your users.

How to activate or suspend a Customer or Subscription in Plesk

Parallels Plesk Panel 10 reseller series

How to activate or suspend a Customer or Subscription in Plesk

When you suspend a customer account, access to the Panel is blocked for suspended customers and Control Panel users that they created. The customer’s subscriptions are suspended, too, meaning that their websites, FTP and mail services will no longer be accessible to the internet users.

1) To suspend a customer, click Customers.

2) Now choose the customer.

3) And click Suspend.

4) To re-activate a suspended account, click Activate.

5) Return to Customers.

6) To suspend multiple customers, select each one here.

7) Go to More Actions.

8) Choose the appropriate action here, either activate or suspend.

To suspend only a single subscription instead of all subscriptions under one customer, follow these steps.

9) Click Subscriptions.

10) Select the subscription here, then click Suspend.

You can suspend multiple subscriptions in this way as well.

11) To re-activate, select the subscription, and click Activate.

That’s it! Now you know how to activate and suspend customers and subscriptions in Plesk.

How to remove a Customer or Subscription in Plesk

Parallels Plesk Panel 10 reseller series

How to remove a Customer or Subscription in Plesk

Let’s see how to remove a customer in Plesk.

1) Click Customers.

2) Select the customer.

3) Then click Remove, and click Yes to confirm.

Removing a subscription is done basically the same way.

4) Click Subscriptions.

5) Check the box next to the subscription.

6) And click Remove.

That’s it! Now you know how to remove customers and subscriptions in Plesk.

Getting Started with Parallels Plesk Panel 10

Parallels Plesk Panel 10 reseller series

Getting Started with Parallels Plesk Panel 10

Welcome to Parallels Plesk Panel 10. This version of Plesk provides you and your customers with a streamlined user interface, many improvements, and many powerful new features.

One thing you’ll quickly realize is that all hosting-related functionality has been removed from your control panel. Plesk 10 is split up into two separate panels: the Server Administration Panel, which is devoted to administrator and reseller server and account operations, and the Control Panel, which focuses on hosting management.

1) Whenever you want to do something with a customer’s account beyond what’s in the Administration Panel, you will need to access the customer’s Control Panel. Let’s take a look around the Administration Panel. This is the home screen, which gives you an overview of your account. View your current service plan, disk space usage and traffic consumption.

2) Here you’re given links to access most of the important areas of the panel. And then of course everything you could need is available in the menu. Let’s check out the Hosting Services section, starting with Customers.

This is where you manage customer accounts: create new accounts along with service subscriptions, manage existing customers, and remove accounts.

One of the most important changes in Plesk 10 is that hosting services have been restructured. Instead of clients, you now have Customers. Customer accounts never expire and don’t actually provide any hosting services by themselves. When a Customer signs up for a hosting plan, a new Subscription is added to his/her account. Subscriptions are what actually provide hosting services to your customers.

3) To manage Subscriptions, click this link. Here you’ll find a list of all the subscriptions under your reseller account: your customers’ subscriptions as well as your own.

Another change in Plesk 10 is that hosting templates have been replaced with Service Plans. Whenever you create a new subscription, you’re given the choice between creating the subscription manually (using no plan) or assigning it a plan.

Service Plans can be managed here.

If a subscription uses a certain plan, any future changes to that plan will automatically be applied to the subscription. This is known as synchronization. If you ever make customizations to a subscription, it will be locked from synchronization and no plan changes will affect the subscription unless it is unlocked.

Similar to Service Plans, Add-on Plans can also be assigned to subscriptions, giving them additional features above and beyond what already comes with a subscription’s Service Plan.

4) Now we’ll take a look at the Domains page. This page gives you a list of all the domains in the system, their setup dates, associated subscriptions & subscribers, and a link to their corresponding Control Panels.

You can’t actually do anything with the domains directly from this page; if, for example, you wanted to delete a domain from someone’s subscription, you’d need to access their Control Panel first.

5) The final item in this section of the menu is Tools & Utilities. This is where you configure and manage system services, view resource usage statistics, set up backups, customize your panel branding, etc.

6) Let’s return to the Home page.

As a reseller, you can create subscriptions for your own account. Just like with Customer accounts, you’ll manage them from the Control Panel.

7) Click the link at the bottom to open your Control Panel in a new window.

As you can see, the Plesk 10 Control Panel for end-users has a much simpler design than in Plesk 9, but it’s still just as powerful.

For assistance using the Control Panel, you may want to watch the tutorials in the end-user series.

Now that you’ve seen all the main areas of Plesk, be sure to check out the tutorials that follow if you ever need help performing more-specific tasks in Plesk.